Hello, future Client!
I am a detail-oriented IT Service Desk Analyst with 4 years of experience providing Level 1 technical support. I deliver full-cycle assistance to end users — from receiving requests via phone or email, logging and managing tickets, to conducting remote sessions to troubleshoot and resolve issues with applications, software, and general IT systems. Working remotely has sharpened my troubleshooting skills, self-reliance, and ability to adapt quickly to different environments. I am eager to bring this experience to your team, support smooth daily operations, and continue growing professionally.
Skills:
Data Entry
Re -typing
Data Encoding
Excel
Canva (BASIC)
ServiceMax
ServiceNow
Salesforce
SAP/MP1
Phone Support
Email Support
Ticketing
Troubleshooting
