I started my working experience as an agent in a healthcare related account on August 2007. After all the hardworks and consistently making it to the top, after a year, I got promoted as Quality Analyst. At this time, I was assigned to handle all client (USA) issues, escalations and all related communications. I was also tasked to oversee the team in an absence of our immediate superior. On December 2012, I was awarded as employee of the year and got promoted as Quality Team Lead. This position have given me skills which I never imagined I would have; people management, coaching and consistent client and counterparts communication. Became operations team lead for a financeì skills:
Analytical skills, Advance MS office skills, Proficient communication skills (both in speaking and writing), People mangement, Administrative tasks, Data Entry, Quality Management.
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