If you need a Customer Support Specialist and Virtual Assistant who delivers from day one with zero hand-holding, I'm exactly who you're looking for.
With 10+ years across fintech (Remitly), home warranty (Choice Home Warranty), e-commerce brands( Miles Kimball, Walter Drake, Dream Products and Easy Comforts), and executive administration, I've handled high-volume voice, chat, and email support, including simultaneous dual-channel queues , while maintaining full CRM accuracy and compliance. I was handpicked as a Privacy Compliance Pilot Agent, so data security and attention to detail aren't extras for me — they're the standard.
What I bring to your team:
Voice, live chat, and email support across all channels at high volume. CRM management across Salesforce, Zendesk, and HubSpot. Executive assistance covering calendars, correspondence, scheduling, and meeting minutes. SOP writing, admin documentation, and process compliance.
Tools: Salesforce · Zendesk · HubSpot · Google Workspace · Trello · Asana · MS Office · Canva · Zoom
Remote-ready with a dedicated home office, fiber internet with backup, and availability across US, AU, and UK hours. English C2 (Advanced/Mastery), IQ-verified, and built for long-term partnerships not one-off gigs.
If you're hiring for a role where accuracy, compliance, and reliability actually matter, let's talk.
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