I support healthcare providers and billing teams with claims follow-ups, insurance verification, and revenue cycle tasks to reduce denials and improve reimbursement.
With over 4 years of experience in U.S. healthcare accounts through R1 RCM and Optum, I handle end-to-end claims support including review, denial resolution, eligibility verification, and account follow-ups. I work directly with insurance companies and patients to resolve unpaid or underpaid claims while ensuring accurate and compliant documentation.
Here’s how I can support your team:
• Claims status follow-up and AR resolution
• Denial analysis and resubmission support
• Insurance eligibility and benefits verification
• Medical billing and patient account support
• Provider and payer coordination
I consistently maintain high performance standards in my role:
• 90%+ quality and accuracy scores in claims handling and documentation
• 90%+ customer satisfaction through clear communication and issue resolution
• 100% compliance with healthcare documentation and privacy requirements
In my current role, I manage complex claims and escalations while supporting new hires as an Advocate Coach. This has strengthened my ability to handle high-volume workloads, maintain accuracy, and communicate effectively with both patients and providers.
Tools I use:
• EPIC (EMR/CRM)
• Google Workspace and Microsoft Excel
• Payer portals and call handling systems
I am available for full-time or part-time work starting at 10 AM EST onwards and can align with U.S. time zones.
I am looking for a long-term role where I can provide consistent, reliable support. I focus on accuracy, accountability, and getting claims resolved efficiently.
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