Dedicated and customer-focused Customer Service Professional with over 1 year of experience in the BPO industry, handling Telco, Financial, Healthcare, and Insurance accounts. Experienced in providing high-quality customer support through phone, chat, and email in fast-paced, performance-driven environments.
Skilled in using customer support systems and CRM tools such as Zendesk for managing tickets, resolving customer inquiries, tracking cases, and ensuring timely and accurate responses. Strong background in healthcare inbound support and health insurance customer service, including handling sensitive information with professionalism and confidentiality.
Proficient in Microsoft Office and Google Workspace (Excel, Google Sheets, Docs), with experience in data entry, documentation, and reporting tasks.
Now transitioning into a Virtual Assistant role, bringing strong communication skills, attention to detail, problem-solving ability, and a proactive attitude. Adaptable, fast learner, and capable of working independently with minimal supervision while maintaining high-quality output.
With a Bachelor of Science in Nursing background, I bring discipline, empathy, and strong organizational skills, especially valuable in healthcare and customer-facing roles.
