I am a highly motivated and dependable professional with over 10 years of experience in customer service and sales, including 3 years in a fast-paced BPO environment. I bring a strong work ethic, a deep sense of commitment, and a passion for delivering excellent results. I take pride in being a fast learner, a proactive team player, and someone who thrives under pressure.
Throughout my career, I’ve held key roles such as Junior Data Entry Specialist, Customer Service Representative, Retention Specialist, Account Executive, and Sales Specialist. These roles have strengthened my ability to handle multiple responsibilities—ranging from order entry and product recommendation to customer retention and technical support. I consistently aim to exceed expectations and deliver an exceptional customer experience in every interaction.
I’m skilled in using a variety of tools and CRM platforms including Salesforce, Citrix Workspace, Zendesk, Oracle CMS, and Google Drive. I’ve supported several well-known accounts including Oncourse Home Solutions, Pivotal Home Solutions, American Water Resources, Fingerhut, 1-800-Flowers, and more.
I’m now looking to bring my skills, dedication, and energy to a company that values growth, teamwork, and long-term success. I’m confident that I can contribute meaningfully and grow even further in a dynamic and engaging work environment.
