E-commerce Operations Specialist (6+ year)
16+ years of Customer Service Expertise
Worked for 8 years in Citibank Philippines
Delivering dependable support in customer service, e-commerce operations, administrative tasks, and bookkeeping to help businesses run smoothly, stay organized, and grow efficiently.
Detail-oriented and results-driven professional with over 16 years of experience in customer service, combined with strong expertise in e-commerce operations. I spent 8 years as a Customer Service Analyst at Citibank Philippines, where I specialized in handling complex and escalated cases. I collaborated with cross-functional banking teams to resolve issues efficiently and deliver seamless, high-quality customer experiences. In addition, I bring 6 years of hands-on experience in e-commerce management across platforms such as Amazon, Shopify, eBay, and Walmart. My expertise includes product research and sourcing, listing optimization, order processing and fulfillment, inventory management, shipment coordination, keyword research, data analysis and reporting, customer support, and case management. I also have experience in basic bookkeeping and administrative functions that support efficient and scalable business operations. Highly organized and adaptable, I excel in fast-paced environments and can manage multiple priorities with minimal supervision. I am passionate about helping businesses improve operational efficiency, enhance customer satisfaction, and achieve sustainable growth.
Need an extra hand in your business? I’m here to help! Send me a message and let’s work together.
Verified
