Hi, I’m Sunny! I am a dedicated Customer Support Specialist with over 3 years of hands-on experience helping global e-commerce and DTC beauty brands scale by delivering exceptional customer care. I specialize in managing high-volume queues, confidently handling 80–120 tickets daily across Email, Live Chat, and Voice channels while maintaining a 95% QA score.
My goal is always to achieve fast, one-touch resolutions that protect brand loyalty and turn everyday inquiries into repeat customers.
What I can help you with:
• Omnichannel Ticket Management: Expert handling of inquiries using Zendesk, Salesforce, SAP, and Athena CRM.
• E-Commerce & Fintech Operations: Deeply experienced in Shopify backend navigation, order fulfillment tracking, and managing complex refunds/billing disputes via PayPal and Klarna.
• Technical Admin Support: Capable of handling email routing, basic domain coordination, and backend admin via IONOS.
• Logistics Coordination: Proactively coordinating with warehouse teams to resolve missing items, shipping tracking errors, and WISMO escalations.
I thrive in fast-paced remote environments, require minimal supervision, and bring strong communication and empathy to every customer interaction. Let’s connect and elevate your store’s customer experience together!
