Hello! I’m Mary Grace, a dedicated Customer Support Specialist with 5+ years of Email and Chat Support experience and 10+ years of combined experience in customer service, healthcare support, and administrative work.
I specialize in helping businesses deliver fast, professional, and customer-focused support while keeping operations organized behind the scenes. I’m experienced in handling high-volume support tickets, resolving customer concerns, troubleshooting issues, and maintaining accurate documentation using CRM systems.
My background also includes healthcare administration, where I handled insurance verification, patient information, and medical data entry for US healthcare providers. This experience trained me to work with accuracy, confidentiality, and attention to detail.
Here’s how I can support your business:
• Email & Chat Customer Support
• CRM & Ticket Management
• Order, Account, and Product Support
• Data Entry & Documentation
• Insurance Verification & Healthcare Admin Tasks
• Virtual Assistant & Administrative Support
Clients value me for being reliable, organized, and proactive. I’m comfortable working independently, learning new systems quickly, and maintaining a high standard of communication and service.
My goal is simple: to make your operations smoother and your customers happier.
If you’re looking for a dependable long-term tea-----------mber who takes pride in delivering excellent support, I’d love to work with you.
Verified
