Resolving billing issues, building client trust, and boosting satisfaction—your dependable and experienced support partner.
I am a dedicated Customer Service & Collections Specialist with over 8 years of experience assisting U.S. and Canadian clients in telecom, debt settlement, and home warranty industries. I specialize in handling billing issues, negotiations, payment processing, and dispute resolution, while delivering top-notch support across various channels.
I have worked remotely for several years and consistently ranked in the top 1% for collections, earning multiple Quality Assurance recognitions. I am proficient in using Salesforce, CRMs, SoftPhone systems, and other admin tools, and can easily manage high workloads with precision and professionalism.
My responsibilities have included:
Handling inbound/outbound calls, emails, and chats
Disputing and resolving billing or payment issues
Processing collections with empathy and compliance
Managing data entry, customer records, and reports
Supporting executive and administrative tasks
I am confident in handling multiple roles, including QA, Admin Support, and Customer Retention, and can work flexible hours (U.S. time zones included). I’m also tech-savvy, a fast learner, and ready to start immediately.
Tools I Use: Salesforce, Admin Tools, Google Workspace, Microsoft Excel, SoftPhone, Slack, Zoom
Let’s work together to deliver excellent results!
