I have an experience in both IT Helpdesk and customer service, with a strong background in troubleshooting and customer assistance. Currently, I work as a Spanish bilingual IT, where I provide first-level technical support to end users by resolving issues related to hardware, software, connectivity and applications. My responsibilities include performing basic troubleshooting, managing user accounts through Active Directory, and granting or modifying access permissions.
Prior to this, I worked in the healthcare customer service industry, where I assisted clients with inquiries regarding insurance claims and account concerns. As part of the escalations team, I handled complex cases requiring detailed investigation, collaborated with internal departments to resolve issues.
My combined expertise in IT Helpdesk and customer service has equipped me with strong problem-solving, communication and analytical skills allowing me to deliver effective solutions and a positive user experience.
