I am an Executive Assistant, Team Supervisor, Customer Support, Client Operations, and Freight VA-trained professional with 19+ years of experience supporting U.S. and international clients across BPO, financial services, solar energy, sales support, and administrative operations.
I help business owners and teams stay organized, responsive, and productive by managing emails, calendars, client follow-ups, CRM updates, documentation, reporting, task tracking, and daily operations.
I have strong customer support experience through voice, chat, email, tickets, and CRM platforms, handling account concerns, billing support, documentation, issue resolution, and follow-ups with professionalism and accuracy.
I also bring Team Supervisor experience, leading remote teams, coaching members, monitoring tasks, reviewing documentation quality, and ensuring process consistency. At AXIA QCells Solar Residential, I supported 120+ solar projects monthly with 98% documentation accuracy.
I am also trained as a Freight Virtual Assistant, with knowledge in shipment lifecycle, quoting, booking, dispatch support, track-and-trace, TMS systems, carrier comparison, and freight documentation.
