Hi! I'm Gillian. I'm a 4th-year graduate the University of Baguio City. I'm currently a Bachelor of Science in Business Administration, Major in Marketing Management.
I'm a dedicated Appointment Setter, Virtual Assistant, and Customer Service Specialist with over 2-3 years of BPO experience and a proven track record of delivering results. I’ve successfully handled 300+ outbound calls weekly, converted prospects into qualified appointments with a 90% success rate, and maintained a 95% client satisfaction rating.
Beyond client communication, I bring expertise in digital content creation, SEO optimization, and social media management, helping businesses boost visibility and engagement. I’m highly skilled in CRM systems, project management tools, and communication platforms, ensuring seamless operations and reliable support.
APPS & WEBSITES SKILLS
Microsoft Office Suite — Word, Excel, PowerPoint, Outlook
Google Workspace — Docs, Sheets, Slides, Gmail, Calendar, Drive
CRM Tools — GoHighLevel, LeadConnector, HubSpot basics
Social Media Platforms — Facebook, Instagram, TikTok, LinkedIn, YouTube
Content Tools — Canva, Adobe Photoshop (basic), Lightroom
Communication Tools — Zoom, Microsoft Teams, Google Meet, Slack
File Management — OneDrive, Google Drive, Dropbox
Customer Service Platforms — Zendesk basics, Freshdesk basics
WHAT I OFFER TO MY CLIENTS:
Virtual Assistant, Customer Representative, Virtual Executive Assistant
I'm confident in my skills, and I'm looking forward to working with you!
