RESULTS DRIVEN
I am an experienced Airbnb and Short-Term Rental (STR) Vacation Rental Manager with over six years in the hospitality industry. For three years, I worked as an Airbnb Support Ambassador, specializing in handling guest inquiries, booking requests, filing damage claims, disputing reviews, managing calendars, and listing new properties on the Airbnb platform. I also have three years of experience as an online travel agent with Expedia, -----------, and Travelocity. This extensive background has equipped me to help property owners grow their business and maximize profits through my knowledge of policies, best practices, and Airbnb property management.
In addition, I have more than nine years of experience in customer service, customer support, chat support, and billing support, which enhances my ability to provide effective solutions and assistance to both property owners and guests.
I AM FAMILIAR WITH DIFFERENT PLATFORMS/PMS LIKE:
* Airbnb
* -----------
* VRBO
* Expedia
* Travelocity
* Streamline
** MY AREA OF EXPERTISE **
* AIRBNB PROPERTY MANAGEMENT
- Instant communication with guests via Airbnb messenger, chat or email in a friendly and efficient manner
- Responding to guest inquiries
- Handling instant bookings
- Managing extended stay requests
- Dealing with emergencies and Airbnb Resolution Center
- Managing listing calendars and availability
* MAINTENANCE SUPPORT
- Coordinating technical issues with your maintenance team (text messages, emails, and calls)
- Coordinating cleanings with your housekeeping team (text messages, emails, and calls)
* REVIEW MANAGEMENT
- Reviewing and responding to guest reviews
- Soliciting good reviews from the guest
- Disputing negative reviews
* LISTING MANAGEMENT
- Choosing a photo and a title that provokes visitors to click on your listing
- Writing a description that converts potential customers into real guests
* SALES MANAGEMENT
- Negotiating with your clients, offering alternatives, last-minute or long-stay discounts, etc.
* BASIC GRAPHIC DESIGN
- Creating visual content to communicate messages using elements like typography, color, images, and layout.
- Focuses on crafting simple yet effective designs for things like logos, brochures, social media posts, and advertisements.
** MY EDGE FROM OTHERS **
- 1 year Team Leader Intern (handling 12 tea-----------mbers)
- 6 years short- and long-term rental specialist
- 5 years Customer support
- Guaranteed on-time delivery of Projects
- Multi-tasking ability and experience with working as a team
- Tech savvy
- Fast learner
- Has "can do" attitude
- Detail oriented
- Can work independently with minimal supervision
- Can work under pressure
- Fast learner and trainable for new learning and additional experience
- Awarded as Top Performer Every Quarter
** TOOLS USED **
- Microsoft office (Excel, word, power point)
- Google suite (spreadsheet, docs, mail, meet, voice)
- Payment (Wise, PayPal)
- Call and text (Google voice, RingCentral, Avaya)
- File Storage (Dropbox)
- Communication/Task (Zoom, slack, skype, Telegram, WhatsApp, Microsoft Teams, FB messenger,
Outlook)
- Social media (Facebook, Instagram, LinkedIn, TikTok, Twitter, Indeed)
- Property and rental (Airbnb, -----------, VRBO, Expedia, -----------,
Agoda )
Thank you for reading!
If you believe I could be a good match for your project, feel free to contact me so we can discuss further! I'm always available on Upwork for any questions, and it would be a pleasure to collaborate with you
Cheers!
Marie
Verified
