Multi-faceted Quality Assurance Manager with over fifteen years of experience in the BPO industry, consistently rewarded for success in planning and operational improvements. Highly experienced in policy development and staff management procedures, positively impacting overall morale, productivity and revenue goals achievement. Excellent reputation for resolving problems, improving customer satisfaction, and driving business goals achievement.
Highly skilled at managing long-term quality goals and day-to-day operations. Consistently saved costs while increasing profits. Proven success in leadership, operational excellence and organizational development. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
