Patient Care Coordinator and Healthcare Virtual Assistant with hands-on experience supporting direct-to-consumer (DTC) healthcare operations, patient communication, lab coordination, and full-cycle order processing.
I help healthcare providers and wellness companies deliver a smooth patient experience by managing administrative workflows, coordinating patient care, and ensuring accurate documentation from start to finish.
I handled the full patient order cycle from payment processing, order fulfillment, tracking shipments, sending confirmations and updates, to documenting every interaction in the system. I also managed lab coordination by processing lab requisition forms, sending instructions to patients, monitoring lab result status, updating records, and assisting patients with scheduling provider consultations once results were received.
After consultations, I supported ongoing patient care by updating treatment protocols, sending visit recaps, documenting provider recommendations, and coordinating supplement add-ons when applicable.
In previous healthcare support roles, I also worked with:
Patient scheduling and follow-ups
Insurance verification
Medication refill coordination
CRM and EHR documentation
Phone, chat, and email support
Provider, pharmacy, and lab coordination
I’m comfortable handling high-volume patient interactions while staying organized, detail-oriented, and compassionate. I understand how important clear communication, accuracy, and timely follow-up are in healthcare environments.
Tools & Systems
Athenahealth / AthenaOne
Zendesk
Salesforce
HubSpot
IRIS & Advocate Central
Google Workspace & Google Sheets
Shopify
Calendly
Slack, Zoom, MS Teams
Avaya, Genesys, Nextiva, Twilio
If you're looking for a reliable healthcare VA who can support both patients and operations efficiently, I’d love to help.
