I am a Customer Service Representative for 11 years. I have 8 years experience for financial account, where I answers questions about credit card such as balance inquiry, fees and charges, billing and payments, and explain interest charges.
I also have 6 months experience of doing outbound calls to small businesses in the US offering small business loans.
Then I have 3 years experience for healthcare account. I'm inbound and outbound calls for providers requesting for prior authorization. I also answer questions regarding members plan, benefits, billing and premium.
