Healthcare Virtual Assistant | Patient Experience & Care Coordination | E-Commerce Operations & Customer Service Expert | IT Professional

Customer Service Specialist and Medical Virtual Assistant with over 10 years of experience in medical billing, insurance verification, claims processing, and revenue cycle management. Proficient in ICD-10 and CPT coding, EMR and EHR systems, EOB and ERA auditing, and HIPAA compliance. Experienced with Dentrix, Denticon, Eaglesoft, OpenDental, and Athena/Centricity. Proven track record in remote healthcare support, prior authorization, and patient records management.

Medical Systems: Dentrix, Denticon, Eaglesoft, OpenDental, Athena/Centricity, Phreesia, Mogatrev/IDEAS, DOC
Billing and Coding: ICD-10, CPT, EOB and ERA auditing, Revenue Cycle Management, Claims Processing
Patient Management: EMR/EHR systems, Insurance Verification, Prior Authorization, HIPAA Compliance
CRM and Support Tools: Zendesk, Gorgias, Ring Central, Hubstaff, Clockify, Slack, Zoom, Calendly
Other Tools: Shopify, Canva, Google Suite, Microsoft Office
Programming: HTML, CSS, JavaScript