I am a customer service professional with over years of experience working in call centers under different accounts such as telecommunications, insurance, retail, and money transfer services. I have proven to provide excellent customer service based on my consistent awards like "Fastest Agent" and "Top Performer" for retaining a 100% customer satisfaction survey. I am able to achieve all these with my ability to adapt to customers' needs, match them with the right solutions, and uncover their hidden needs.
I also have experience as a Virtual assistant. My customer service skills help me quickly adiust and provide the best performance in my new role. As a virtual assistant, I do administrative tasks like researching, updating customer records in the system, and writing and distributing emails, correspondence memos, letters, faxes, and forms. I also create and prepare important documents containing sensitive client information and contracts.
Tools I am familiar with:
MS Teams
MS Office
MS Outlook
Hawksoft
Canva
Right Touch
LiveAgent
Slack
Light Speed
ACSS
Verified