I’m a Customer Service Representative and E-commerce Virtual Assistant with 8 years of experience including 6 years in BPO customer support and 2 years supporting Shopify-based businesses.I help e-commerce brands manage their day-to-day operations by handling customer support, order management, and backend store tasks efficiently and accurately.I have experience handling customer inquiries via chat, email, inbound and outbound calls, and ticketing systems such as Zendesk, Gorgias, Freshdesk, and Zoho Desk. I can assist with order tracking, refunds, returns, disputes, and ensuring customers receive timely and professional support.On the e-commerce side, I manage Shopify product listings, perform data entry, update inventory, process orders, and do basic product image editing using Canva and Photoroom. I also have experience coordinating with suppliers, sending invoices, and maintaining accurate ----------- my previous role supporting Airbnb (TDCX), I handled booking modifications, account updates, and mediation between hosts and guests, including escalated and sensitive cases.I am detail-oriented, reliable, and experienced in following SOPs while working independently in a remote setup.Tools I use: Shopify, Gorgias, Zendesk, Freshdesk, Zoho Desk, Google Workspace, Canva, Photoroom, -----------, Trello, ClickUp, Slack, ZoomI’m looking to support businesses that need a dependable VA who can handle both customer support and e-commerce operations.
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