10+ Years Customer Service Experience5 Years Experience Call Center Supervisor5 Years Experience Operations ManagerAdvanced Skills in Organizational Development and Employee Performance MonitoringExpert in Voice and Various Data Touch-Points Across Multiple Facets of ManagementProject Implementation, and End-to-End Program OperationsAccount Management Life CycleHigh Level Excel, Word and Power point SkillsCapable of building data reports and perform data analysisLean Trained and Greenbelt certified