Experienced Virtual Assistant | Customer Support | Real Estate | Quality Assurance | Administrative Support | Technical Support
I am a dedicated remote professional with 9+ years of experience supporting U.S.-based clients across customer service, commercial real estate, quality assurance, mortgage servicing, collections, technical support, Facebook Ads support, and administrative operations.
Throughout my career, I have built a reputation for being organized, detail-oriented, and dependable. I enjoy streamlining processes, maintaining accurate records, and delivering exceptional customer service while working independently in remote environments.
My experience includes:
Commercial Real Estate Leasing Coordination (CRM management, lease documentation, lead management, property research, skip tracing, DocuSign, Airtable)
Administrative Support (email and calendar management, data entry, documentation, reporting, appointment coordination)
Customer Support via phone, email, and chat
Quality Assurance (performance evaluations, coaching, compliance monitoring, reporting, Learning & Development support)
Mortgage Servicing (payment processing, loan documentation, account verification, customer support)
Collections (payment negotiations, account management, billing inquiries, dispute resolution)
Technical Support (hardware/software troubleshooting, documentation, ticket management)<8efe80624d780eba0c6493ec45140364>Facebook Ads Support (Meta Ads account support, policy reviews, account recovery, campaign guidance)
Data Annotation and Quality Control
I am proficient in:
Microsoft Office & Google Workspace
Microsoft Excel & Google Sheets
Airtable
DocuSign
CRM Systems
CoStar, LoopNet & Crexi
ChatGPT and AI productivity tools
Zoom, Google Meet & Microsoft Teams
I have worked with U.S. clients for over seven years, making me highly accustomed to U.S. business hours, remote collaboration, and delivering excellent service across different time zones.
I am a quick learner who thrives in fast-paced environments and enjoys taking ownership of my work. Whether it's administrative support, customer service, operations, documentation, or real estate coordination, I bring professionalism, accuracy, and a strong work ethic to every role.
I am currently seeking a long-term remote opportunity where I can contribute my experience, continue growing professionally, and become a valuable member of your team.
