Hi! I help manage customer support teams, improve service quality, and keep daily operations running smoothly! I have over 9 years of experience in customer support and call center operations, including roles as a Team Leader and Operations Supervisor. Most of my work has been focused on helping support teams stay organized, keeping service levels on track, and making sure customers receive reliable support.
I’ve spent several years working closely with customer support agents, guiding them through daily tasks, monitoring KPIs and SLAs, and helping resolve customer escalations when needed. I also conduct coaching sessions and regular check-ins to help tea-----------mbers improve and stay confident in their work.
Part of my experience also includes account retention and sales support, where I assist customers who may be experiencing issues or thinking about canceling services. The goal is always to listen, understand the concern, and find a solution that works for both the customer and the company.
I’m comfortable working with CRM tools, phone support, and customer relationship management, as well as tracking performance through reports and scorecards to help teams stay aligned with their goals.
I enjoy working with teams, sharing ideas, and helping create a work environment where everyone can do their job well. At the end of the day, my focus is simple: help the team run smoothly, support customers properly, and keep operations moving forward.
If your team needs someone who can help manage customer support operations, assist with escalations, monitor performance, and support agents, I’d be happy to be part of the team and help however I can.
