I have hands-on experience in US healthcare insurance support, specializing in explaining benefits and coverage (BCE), handling medical and prescription claims inquiries, and assisting patients with pharmacy benefit information.
I support patients by clarifying insurance coverage details, claim status updates, and prescription drug benefits in a clear and accurate manner. I am experienced in working with US insurance systems and ensuring compliance with HIPAA regulations while handling sensitive patient information.
I am detail-oriented, patient-focused, and trained to communicate complex insurance information in a simple and understandable way.
