A+ Virtual Assistant|E-commerce & Social Media Manager
I have over 5 years in the E-commerce/VA industry and 6 years as a Customer Service
Professional.
Responsibilities:
- Customer Service: Provide customer support via email, chat, and phone. Resolve customer complaints and issues
- Order Management: Process orders and update shipping information
- Product Management: Source products and communicate with suppliers. Create and edit product listings manually or using flat files, Fix listing issues
- Team Management: Manage and train new hires, Monitor team performance and provide coaching
- Graphic design: Create engaging and effective social media post and content
