Customer Service Representative
• Attend and respond to customers’ needs and concerns;
• Provide information about products and services;
• Take orders, determine charges, and oversee billing or payments;
• Review or make changes to customer accounts;
• Handle returns or complaints;
• Record details of customer contacts and actions taken;
• Research answers or solutions as needed;
• Maintaining a positive, empathetic and professional attitude toward customers at all times;
• Responding promptly to customer inquiries;
• Communicating with customers through various channels;
• Acknowledging and resolving customer complaints;
• Knowing our products inside and out so that you can answer questions;
• Processing orders, forms, applications, and requests;
• Keeping records of customer interactions, transactions, comments and complaints;
• Communicating and coordinating with colleagues as necessary;
• Providing feedback on the efficiency of the customer service process; and
• Ensure customer satisfaction and provide professional customer support.
Virtual Assistant
• Social media management;
• Event management;
• Managing calendars, appointments and emails;
• Preparing reports;
• Preparing routine reports on a daily basis;
• Basic data entry; and
• Organizing your to-do list and calendar.
