I am a Real Estate Operations & Client Relations Manager with over five years of experience supporting U.S.-based lenders, appraisal management companies (AMCs), and property data platforms. I specialize in coordinating borrowers, onsite contacts, field inspectors, and internal QC teams to ensure accurate, compliant, and on-time delivery of appraisal and property data reports.
My background includes hands-on management of Freddie Mac and Fannie Mae UPD / PDR workflows, revision handling, escalation management, and vendor coordination across hundreds of active files. I work closely with clients to resolve scheduling conflicts, access issues, report defects, and lender conditions so loan files stay moving toward close.
I am highly experienced in remote operations, managing high-volume inboxes, tracking SLAs, coordinating multiple time zones, and keeping communication clear between lenders, AMCs, and field vendors. My strength is bringing structure to complex processes, preventing delays, and protecting client relationships through accurate, professional, and proactive support.
I am seeking a full-time remote role in real estate, mortgage, or PropTech operations where I can apply my expertise in workflow management, vendor coordination, and client success to help organizations scale efficiently and deliver consistent results.
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