In my customer service journey, I honed my skills by managing guest assistance for hotel reservations. I addressed guest concerns about billing or service issues with the hotel via effective email communication. Transitioning to an e-commerce account, I smoothly managed merchant issues about billing, customization of the online store and even troubleshooting, offering assistance through chats, emails, and calls.
Currently, as a Project Manager, I handle e-commerce projects from start to success. My expertise covers thorough market research, creating product descriptions, and carefully preparing media materials like images and videos and then handing them over to the media team to process. I also create online store or product pages and customize them. I take pride in ensuring every detail matches the client's vision, from creating product pages to launching online stores.
