Versatile and detail-oriented administrative and operations professional with extensive experience in CRM management, client relations, document processing, and payroll/HR administration. Adept at managing accounts in Pipedrive and Asana, handling lead creation, task tracking, and correspondence to ensure accurate and timely outcomes. Skilled in coordinating meetings, scheduling interviews, and managing document workflows via OneDrive, Pipefile, and online portals.
Experienced in tax and financial support functions, including IRS correspondence management, document compliance review, refund monitoring, and quality assurance checks to ensure accuracy of client records. Proficient in credit card and banking operations, including payment processing, dispute resolution, chargeback handling, fraud detection, and customer technical support.
Demonstrated expertise in payroll administration, including TOR variance calculations, terminal pay processing, manual adjustments, exit checklist administration, and accurate encoding of payroll and HR records in Oracle. Strong organizational and collaborative skills, with a proven ability to streamline processes, support project and compliance managers, and ensure seamless operational workflows while maintaining high standards of data accuracy, confidentiality, and client satisfaction.
