I am a highly experienced Virtual Assistant and Team Leader with over 6 years of background in legal, medical, and customer service support. I specialize in lien processing, case coordination, patient care, billing, and administrative management.
Currently working with a U.S.-based law firm, I handle lien negotiations, review and verify claims, communicate with providers and insurance companies, and support legal teams to ensure accurate and timely case processing. I also lead and supervise a team, ensuring productivity, quality performance, and smooth operations.
Previously, I worked as a Healthcare Virtual Assistant and Patient Care Coordinator, where I managed patient scheduling, insurance coordination, prescription processing, and handled inbound/outbound communications. I also have experience in customer service, retention, logistics billing, and sales, giving me a well-rounded skill set in both administrative and client-facing roles.
I hold a Bachelor’s degree in Information Technology and a Paralegal Certification from the University of the Philippines. I am detail-oriented, highly organized, and known for strong communication, negotiation, and problem-solving skills. I am proficient in handling CRM tools, reports, email management, and basic design tools like Canva and Photoshop.
I am committed to delivering high-quality work, meeting deadlines, and helping businesses grow through reliable and efficient support.
