I have 7 solid years of Quality Assurance. I can provide Qualitative and Quantitative Analysis, process improvement and root cause analysis.
I am attentive to details and I was trained to coach agents effectively. I was a leadership trainer too.
I have worked as a Chat Customer support Representative for six months. I was able to handle as many as five live chats at the same time. We were required to respond to customers within a minute. While chatting we also do research so we can accurately answer the question of the customer. This job helped me develop the skill of multitasking and maintaining focus.
I am also experienced in
- Telemarketing, Business to business and Business to customer telemarketing
- Lead Generation
- Appointment setting
Before working from home, I was a Quality Assurance Specialist for five years for an American Telecommunications Company. This job taught me many things about Customer Service. One is answering to emails from internal and external clients. Most emails needs immediate response. Some clients may not be happy on how their Quality scores turns out, so this is where my work ethics were tested. It also taught me a great deal about the essentials of delivering great customer service every time.
