I am a dedicated Customer Service and Operations Specialist with over 9 years of experience supporting customers, coordinating operations, and managing administrative tasks in fast-paced environments. Throughout my career, I have handled high-volume inbound and outbound calls, email support, dispatch coordination, collections, CRM management, and client follow-ups while maintaining accuracy and professionalism.
For the past 3.5 years, I have specialized in roadside assistance dispatch for U.S.-based accounts, coordinating service providers, monitoring active cases, resolving operational issues, and ensuring customers receive timely assistance. I am experienced in using CRM platforms such as Swoop and Salesforce, documenting interactions, tracking case progress, and maintaining accurate records.
Before transitioning into dispatch operations, I built a strong foundation in customer service, financial services, and administrative support, where I developed excellent communication, problem-solving, and organizational skills. I enjoy working with customers, supporting teams, and improving workflows to deliver efficient, high-quality service.
Core Skills
Customer Service & Customer Support
Phone, Email & Chat Support
Dispatch Coordination & Scheduling
CRM Management (Swoop & Salesforce)
Administrative & Operations Support
Collections & Accounts Receivable
Data Entry & Documentation
Microsoft Office & Google Workspace
Problem Solving & Conflict Resolution
Time Management & Multitasking
I am seeking a long-term remote opportunity where I can contribute my customer service, operations, dispatch, and administrative experience while continuing to learn, grow, and support a company's success.
