Healthcare Administrative Specialist & Medical Virtual Assistant with 6+ years of experience in medical billing, insurance verification, claims processing, EHR data entry, and patient scheduling for US-based healthcare clients. Proficient in Epic, eClinicalWorks, Kareo, AdvancedMD, Athena Health, NextGen, and Availity, with practical working knowledge of ICD-10, CPT, CDT, and HCPCS coding. HIPAA-trained and experienced handling PHI with strict confidentiality.
Beyond day-to-day admin support, I build automated patient communication systems using GoHighLevel to solve common front-desk bottlenecks — missed calls, no-shows, cancelled slots going unfilled, and patients falling off recall schedules. These automations are scoped so no clinical data ever touches the platform; all PHI stays inside your EHR.
What I can do for your practice:
• Medical billing & insurance verification (claims, EOBs, prior auth)
• Patient scheduling & EHR data entry
• Missed-call recovery & appointment reminder automation (reduce no-shows 20-30%)
• Recall/reactivation campaigns to bring lapsed patients back
• General healthcare admin support & executive assistance
I combine hands-on healthcare operations experience with process automation — so your team gets both reliable day-to-day support and systems that reduce repetitive manual work. Portfolio and sample workflows available on request.
