I’m a healthcare support specialist with a strong background in medical records management, patient communication, and quality assurance. Over the past 6+ years, I’ve worked across BPO, healthcare, and customer service environments — handling sensitive medical data, scheduling patient appointments, and ensuring compliance with healthcare standards.
My experience includes reviewing and processing medical records, coordinating with providers and patients, and supporting cross-functional teams to deliver efficient and accurate healthcare services. As a former team leader, I’ve also coached and guided agents, aligning team performance with service and compliance goals.
Skilled in tools such as EHR, Talkdesk, Slack, Google Workspace, and Canva, I combine attention to detail with adaptability and empathy — qualities that are essential in healthcare operations and patient support.
I’m passionate about ensuring accuracy in medical documentation, improving patient experience, and supporting healthcare providers with reliable back-office operations. Currently, I’m seeking opportunities as a Medical Records Quality Analyst or Healthcare Support Specialist where I can contribute my expertise and continue growing in the healthcare industry.
Let’s connect if you’re looking for someone who can balance patient care, compliance, and operational efficiency in a fast-paced healthcare environment.
