As a dedicated Customer Service and Operations professional with over 10 years of progressive experience, I specialize in transforming customer support into a strategic asset. My expertise lies in managing full-cycle customer service teams, developing data-driven strategies for customer satisfaction and retention, and leading Quality Assurance functions.
From my previous roles I've demonstrated and proven the ability to lead and coach high-performing teams, manage complex escalations, and utilize performance metrics to drive operational efficiency and enhance the overall user experience. I am committed to maintaining exceptional database accuracy and collaborating cross-functionally to expand service offerings and achieve business goals.
