I am an Operations Leader and Client Success professional with over 10 years of experience leading cross-functional teams, optimizing business operations, and delivering exceptional customer experiences. Throughout my career, I have been repeatedly trusted by senior leadership to stabilize underperforming client accounts and turn them into high-performing operations through strategic coaching, performance management, and process improvement.
Whether you need someone to manage remote teams (ranging from virtual assistants and customer support to sales and research), handle executive-level administration, or streamline your daily workflows, I bring a hands-on, KPI-driven approach to help businesses scale smoothly.
Core Competencies
-Leadership & Operations: Operations Management, Team Leadership, Performance Coaching, Workforce Management, Escalation Management, Process Improvement, Quality Assurance, KPI & SLA Tracking
-Client Success & Administration: Client Relationship Management, Executive Assistance, Technical Support, Administrative Support, Project Coordination -Software & Tools: Salesforce, Zendesk, HubSpot, Freshdesk, Gorgias, GoHighLevel, ClickUp, Asana, Trello, -----------, Airtable, Slack, Zoom, Notion, Canva, Microsoft Office, Google Workspace
Professional Experience Highlights
-Team Leader | Multi-Account Client Operations (FGC+): Managed operational turnaround for multiple U.S.-based client accounts, overseeing teams across technical support, property management, research, and sales while driving workforce planning, QA, and client satisfaction.
-Team Manager | Healthcare AP/AR Operations (GlobalTek): Led a remote team of 13 healthcare support specialists, overseeing billing coordination, payment processing, account reconciliation, and client escalations. -Executive Virtual Assistant (Savvi, Inc.): Handled end-to-end recruitment coordination, complex calendar and travel management, CRM maintenance, and executive reporting across multiple time zones.
Certifications
-Six Sigma Yellow Belt (Process Improvement & Quality Management)
-Advanced Technical Account Management & Subject Matter Expert (SME) Certifications
-Google Analytics Individual Qualification (GAIQ) & Google Ads Measurement
