To work in a position that will fit my qualificationsby following the standard set by your company and supporting your goals andobjectives by faithfully performing the duties and responsibilities I amassigned.Real Estate Property Management Line of Expertise:· Proficient in Appfolio for tasks such as tenant communication, updating payment ledgers, and sending e-payment codes· Skilled in financial management, tracking payments, and initiating communication with tenants behind on rent· Experienced in handling calls from prospective tenants, conducting interviews, and ensuring a smooth application process· Utilize Canva for designing tasks· Proficient in Google Docs, Sheets, Drive, and Forms* Open communication and willingness to seek clarification· Social media management skills including content creation and engagement on platforms like Facebook, Instagram, and LinkedIn using ChatGPT. Team LeadLine of Expertise:· Managing a team of Ops Associates· Managing communications with vendors & customers· Managing escalations from the team and solving logistical issues· Setting and tracking tea-----------trics· Make sure all goals are reached· Provides coaching and feedback· Admin task such as payroll· RCA for team’s big rockSales and Customer service agentLine of Expertise:· Provide customer support through phone, chat, or email· Take and place orders• Sell brand credit cards and membership programs· Handle customer concerns/complaints in a courteous and professional manner and within established guidelines, and escalate as necessary· Demonstrate strong domain knowledge and communicate accurate information to customers· Meet all performance metrics on a regular basis· Maintain data confidentiality
