Leadership: With more than 7 years of experience in leadership, I have a proven track record of operations and project management in both call center and start up. Managing people’s performance and making strategic decisions.
Communication: With excellent english communication skills for clear and effective communication with tea-----------mbers, stakeholders, and clients.
Time Management: Ability to follow time management methods to prioritize tasks and manage deadlines and schedules efficiently.
Risk Management: Capable of Identifying potential risks and developing mitigation strategies.
Budgeting and Financial Management: Experience in planning and monitoring project budgets ensuring cost-effectiveness and financial compliance.
Resource Management: Experience in proper delegation. Allocating and managing resources effectively. Ensure optimal utilization of tea-----------mbers and materials.
Negotiation Skills: Capable of resolving conflicts. Negotiate with stakeholders and vendors.
Problem-Solving: Expert level in analyzing issues and developing effective solutions using different methods such as DMAIC.
Technical Expertise: Well versed in spreadsheets, both Excel and Google sheet. Including Microsoft office and Google suite. Experience working with different CRM, project management tools, organizational tools and ecommerce platforms.
Quality Management: Ability to create and implement a quality assurance process to ensure deliverables meet required standards..
Project Planning: Ability to lead a project end-to-end. Defining scope and detailed objectives to setting timelines ensuring completion.
Team Building: Experienced team leader with ability to foster a collaborative and productive team environment and develop tea-----------mbers' skills and capabilities.
Stakeholder Management: Experienced with direct communication with clients, managing stakeholder expectations and reporting.
Adaptability: Adjust plans and strategies in response to changing circumstances. Flexible in managing diverse project requirements.
Analytical Skills: Excellent skills in analyzing data to make informed project decisions. Use metrics and KPIs to measure project performance.
Documentation and Reporting: Experience in maintaining detailed project documentation to present progress reports.
Organizational Skills: Experience in keeping track of multiple projects. Maintain organized project files and records.
Customer Focus: Understand and meet customer needs. Ensure customer satisfaction with project outcomes.
>> Specific Capabilities / Tasks Experience <<
> Creation of SOPs for different functions.
> Creation of KPIs
> Recruiting people for various departments such as graphic design, customer service operational department(PR, PPC, copywriter), and HR, etc.
> Creation of dynamic performance trackers using spreadsheets with automation.
> Manage and create trackers for payroll and other expenses of the company.
> Creating of standard operating procedures for different departments
> Creating of process flows and training materials.
> Creating of company policy for the employee to protect everyone and the business.
> Manage the data and files of the company
> Keyword research
> Creation of Photo Listing design requirements
> Managing operational performance to meet Key
> Performance Indicators (KPIs) and Service Level
Agreements(SLA)
> Analyze various reports and statistical data to
measure production levels and identify root causes
for underperforming areas
> Use critical thinking to develop solutions to improve
business performance and partner success
> Motivate teams through relationship building and
real-time coaching
> Develop incentive programs
> Coordinate with other departments to resolved issues or concerns of employees
