I am a customer service professional with over 10 years of experience supporting customers through chat, and email, and phone. Throughout my career, I have worked in e-commerce, telecommunications, clothing rental, and online gaming industries.
I have extensive experience using Zendesk, Zoho CRM, and Shopify. I was promoted from Customer Support Representative to Supervisor and later Team Leader, where I coached agents, monitored performance, and ensured service quality while continuing to provide excellent customer support.
I am dependable, detail-oriented, quick to learn new systems, and committed to delivering excellent customer experiences. I am looking for a long-term opportunity where I can contribute my skills while continuing to grow professionally.
