Customer Support & E-commerce Specialist | Former Airline Travel Agent | Flight Reservations, Customer Service, Sales Support & Problem Resolution

Hi there! I'm Arc Jayson, a Customer Support & E-commerce Specialist with experience in customer service, financial support, and e-commerce operations.

I have worked with Australian financial accounts, airline customer service, and premium retail e-commerce brands such as Macy’s and Bloomingdale’s. Through these experiences, I developed strong skills in handling customer concerns, resolving issues efficiently, and delivering excellent customer experiences across email, chat, and phone support.

I have experience assisting customers with order tracking, refunds, billing concerns, account inquiries, returns, shipping concerns, and product-related questions while maintaining professionalism, empathy, and attention to detail.

I am highly adaptable, tech-savvy, and comfortable working in fast-paced remote environments. I take pride in providing reliable support, maintaining customer satisfaction, and helping businesses create positive customer relationships.

Here’s what I can help you with:

• Customer Support (Email, Chat & Phone)
• E-commerce Customer Assistance
• Order Management, Returns & Refunds
• Billing & Account Support
• Shopify & E-commerce Operations
• CRM & Ticketing System Support
• Administrative & Virtual Assistance Tasks
• Customer Retention & Problem Resolution
• Lead Generation & Recruitment Support

Tools & Platforms I Use:

• Shopify
• Salesforce / Zendesk / CRM Tools
• Google Workspace
• Microsoft Office
• Slack / Zoom / Teams
• Ticketing & Order Management Systems

I am committed to delivering professional, customer-focused, and high-quality support that helps businesses grow and maintain strong customer satisfaction.