I have worked in a bpo industry as a customer service specialist for 5 years and also been cross skilled for back office support. Answers customer queries regarding their bill and explaining the charges and as well as processing refunds and due credits.
I also have worked as a technical support for 6 years and counting now. For 2021 to December 2025 I have also explored being A Medical Virtual Assistant. Started to triage faxes , medical records Management then level up to Medical Coder, which is a very tedious. But I am very thankful of the experience. Learned a lot of which I can use as an edge when I apply for another job role.
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