With over 12 years of experience in customer service and more than five years in client success and
onboarding leadership, I bring a proven track record in optimizing operations, improving
processes, and driving team performance.
Most recently, I served as Lead Customer Onboarding Manager at Wing Assistant AI,
where I advanced from Client Success Manager to Senior Client Success Manager. In
these roles, I led onboarding operations, managed workflows, and supported high-value
client accounts while continuously improving internal systems and procedures. I played a
key role in developing scalable processes that enhanced efficiency, client satisfaction,
and long-term retention.
My experience includes overseeing day-to-day operations, coordinating cross
functional teams, and implementing process improvements that align with business
goals. I am highly skilled in tools such as HubSpot, Salesforce, Airtable, Zendesk, Zoho,
and Vitally, which I have used to monitor performance, manage data, and support
operational decision-making.
During a period of organizational restructuring and AI integration, I contributed by
training a new onboarding team and ensuring a seamless transition of responsibilities.
This experience strengthened my leadership, adaptability, and ability to maintain
operational continuity during change.
In addition to my operational expertise, my background in recruitment and hospitality
has enhanced my ability to lead teams, communicate effectively, and build strong
working relationships. I am committed to driving efficiency, supporting team success,
and delivering measurable results.
I would welcome the opportunity to bring my experience and proactive approach to your
organization and contribute to the continued growth and success of your operations.
Thank you for your time and consideration. I look forward to speaking with you.
