Medical Virtual Assistant | Prior Authorization | EMR (PowerDiary/Zanda) | Patient Care | Insurance (BCBS)

I am a HIPAA-certified Medical Virtual Assistant with 6+ years of experience in healthcare operations, including prior authorization, patient coordination, and medical administration, along with 4+ years of customer service experience.

I have hands-on experience working with Blue Cross Blue Shield, where I processed prior authorizations, verified insurance eligibility, and ensured accurate documentation for approvals.

Recently, I supported a naturopathic clinic by overseeing patient records, monitoring lab results, coordinating telehealth appointments, and managing daily administrative and operational functions to ensure efficient clinic operations.

Here’s how I can support your practice:

• Prior Authorization & Insurance Verification
• EMR/EHR Management (PowerDiary/Zanda)
• Patient Communication (Email, SMS, Reminders, Follow-ups)
• Medical Records & Lab Results Coordination
• Telehealth Support & Appointment Scheduling
• KPI & Reports (Patient Tracking, Retention, Cancellations)
• Billing & Invoicing (Xero)

I am detail-oriented, reliable, and understand the importance of accuracy and confidentiality in a medical setting.

If you need a Medical VA who can support your clinic, improve patient experience, and handle complex admin tasks, I’m ready to help.