I am a dedicated and results-driven Virtual Assistant with over 8 years of experience in customer service, travel operations, appointment setting, outbound sales, and quality assurance. I specialize in flight booking, ticketing, and rebooking using Amadeus, Sabre, and NDC systems, while also providing excellent customer support across phone, email, and chat channels.
My background includes appointment setting, lead generation, CRM management, customer escalations, and team training in fast-paced remote environments. I have successfully handled outbound and inbound campaigns, scheduled appointments efficiently, and built positive relationships with customers through strong communication and problem-solving skills.
In addition to customer support and sales experience, I have worked as a Training & Quality Specialist, where I conducted QA audits, trained new hires, created training materials, and helped improve team performance and service quality.
I am highly organized, detail-oriented, dependable, and capable of managing multiple tasks while maintaining accuracy and professionalism. I am passionate about helping businesses grow by delivering reliable support, excellent customer experiences, and efficient administrative assistance.
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