Detail-oriented and results-driven Technical Virtual Assistant with over 5 years of professional experience in software quality assurance, process optimization, and technical support. I specialize in bridging the gap between business operations and tech teams—managing documentation, streamlining workflows, running software checks, and keeping daily operations running without a hitch.
Core VA Competencies
- Technical & Software Support: Experienced in testing web and mobile apps, verifying backend data (SQL), checking APIs (Postman), and troubleshooting system workflows.
- Project & Task Management: Proficient in Jira, Azure DevOps, Salesforce, and CRM tools to track task progress, log issues, and coordinate deliverables.
- Process Optimization & Documentation: Proven track record of creating detailed standard operating procedures (SOPs), user documentation, and test cases from scratch.
- AI & Automation Integration: Skilled in utilizing modern AI tools (such as MCP Playwright) to speed up repetitive tasks, build efficiency, and scale processes.
- Cross-Functional Communication: Strong background working directly with developers, business analysts, and executives to resolve bottlenecks and ensure quality output.
