Hi! I’m a dedicated Email & Chat Support Specialist with over 6 years of experience providing excellent customer service for global brands. I’ve worked both in the BPO industry (2 years) and as a freelance support specialist (4 years), giving me the flexibility and expertise to adapt to different industries and customer expectations.
I specialize in:
Managing customer tickets efficiently via tools like Gorgias & Richpanel>Email marketing & automation support using Klaviyo
Google Workspace management for smooth internal communication & reporting
Providing empathetic, solution-oriented responses to ensure customer satisfaction and loyalty.
Work Style & Strengths
Detail-oriented and quick to learn new tools and processes
Excellent written English with a natural, friendly, and professional tone
Able to multitask and manage high volumes of tickets without sacrificing quality
Proactive, reliable, and committed to long-term collaboration.
Key Achievements & Certifications
Helped an e-commerce brand reduce response time by 45% and boost customer satisfaction ratings from 82% to 95% within 6 months
Completed Customer Service Fundamentals Certification (Coursera)
Certified in Email Marketing Basics (HubSpot Academy)
Consistently rated as a top-performing support specialist by past clients.
Why Hire Me?
I don’t just answer tickets, I focus on creating a positive customer experience that builds trust and loyalty. I bring both technical expertise in support platforms and a human touch in customer interaction, making me an asset to any growing business.
I’m looking for a long-term remote role where I can contribute to growth while ensuring customers feel valued and supported.
