PROFESSIONAL SUMMARY
AI Automation Specialist & Virtual Support Professional with 10 years of experience in administrative operations, legal support, and systems integration. Proven track record in designing and implementing automated workflows using Make, n8n, and Zapier to optimize high-volume data processing and case management. Tech-savvy and adaptable, with a deep understanding of AI agent development, CRM management (Salesforce, HubSpot, GoHighLevel), and low-code platforms like Lovable and Supabase. Expert in managing sensitive data under HIPAA compliance while maintaining high productivity in remote, US-based time zones. Technically proficient in RTSP/ONVIF protocols and AI-driven monitoring systems, providing a unique blend of administrative precision and advanced automation capabilities.
CORE COMPETENCIES
AI & Workflow Automation
-AI Agent Development & Prompt Engineering
-Workflow Orchestration (Make, n8n, Zapier)
-Low-Code/No-Code App Development (Lovable)
-API & Webhook System Integration
-Database & Backend Management (Supabase, Render, Notion)
Technical Operations
-Technical Troubleshooting & Tier 2 Support
-Network & Protocol Management (RTSP, ONVIF)
-AI Monitoring & Alert System Integration
-Process Improvement & Automation Auditing
-Software Development Environment (VS Code)
Administrative & Data Management
-CRM Management (Salesforce, HubSpot, GoHighLevel)
-HIPAA Compliance & Data Privacy
-High-Volume Case & Document Management
-Records Retrieval & Subpoena Processing
Digital Marketing & Communication
-Lead Generation & Facebook/Google Ads
-Cross-Time Zone Stakeholder Communication
-Remote Team Collaboration (Slack, Zoom, Teams)
