Hello! My name is Queenie, and I am a Customer Support Specialist with experience providing live chat, phone, and customer service support for global brands.
I previously worked with Amazon, DoorDash, Entain brands (Ladbrokes, Coral, Gala Casino, Foxy, BetMGM), and Amazon Flex, assisting customers, drivers, and merchants with various concerns including orders, accounts, payments, and technical issues.
My experience has helped me develop strong communication, multitasking, and problem-solving skills, especially in fast-paced environments where handling multiple chats and inquiries at the same time is required.
I always aim to provide clear solutions, a positive customer experience, and fast resolution of concerns.
Here are the ways I can support your business:
• Live Chat Customer Support
• Email Customer Support
• Phone Support
• Order Tracking and Order Issues
• Account Support and Troubleshooting
• Customer Complaint Resolution
• E-commerce Customer Service
• Data Entry and Administrative Support
Tools I have experience with:
• Amazon Connect
• Salesforce
• Zendesk
• Genesys
• CSM
• Jarvis
• MS Teams
• AC3 (Amazon Customer Contact Console)
I am reliable, detail-oriented, and committed to delivering excellent service. I am also open to learning new systems and processes to better support my clients.
I am currently looking for a remote opportunity where I can contribute my customer service experience and help businesses maintain excellent customer satisfaction.
