I'm a BPO professional with over 4 years of combined experience in lead generation and customer experience.
I spent over a year as a Lead Generation Specialist on a car insurance account, where I sharpened my skills in qualifying prospects, handling objections, and converting leads in a fast-paced, target-driven environment.
After that, I spent 3 years as a Customer Experience Associate III on a hotel reservations account, handling inbound calls, booking inquiries, guest concerns, and escalations while upholding brand standards.
Along the way, I've worked hands-on with Salesforce, CXone, VICIdial, and Webform, so I pick up new systems quickly.
What I bring:
Strong verbal and written English communication
Experience handling escalations and complex customer concerns
A track record of meeting and exceeding KPIs
A customer-first mindset with attention to detail
Self-motivated and reliable in a remote setup
Whether it's building a sales pipeline or strengthening customer support, I'm ready to contribute from day one.
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