I am a results-driven BPO professional with over 4 years of combined experience in customer experience management and lead generation. I have a proven track record of delivering high-quality service across two demanding industries — hotel reservations and car insurance.
As a Customer Experience Associate III in a hotel reservations account, I spent 3 years handling inbound and outbound calls, managing booking inquiries, resolving guest concerns, and consistently upholding brand standards while managing escalations and complex customer cases.
Building on that foundation, I transitioned into a Lead Generation Specialist role in a car insurance account, where I developed strong skills in identifying and qualifying prospects, handling objections, and converting leads into opportunities. I am comfortable working in fast-paced, target-driven environments and know how to communicate the value of a product clearly and persuasively.
Throughout my career, I have worked with industry-standard tools including Salesforce, CXone, VICIdial, and Webform — giving me the technical confidence to adapt quickly to any platform or workflow.
What I bring to the table:
Strong verbal and written English communication skills
Hands-on experience with Salesforce, CXone, VICIdial, and Webform
Experienced in handling escalations and complex customer concerns
Proven ability to meet and exceed KPIs and targets
Customer-first mindset with a sharp eye for detail
Adaptable, self-motivated, and reliable in a remote work setup
Whether you need someone to elevate your customer support operations or build your sales pipeline, I am ready to hit the ground running and deliver real results for your business.
