Technical Support and Operations Specialist with 3+ years of experience supporting SaaS platforms, managing Tier 3 escalations, and coordinating technical workflows for US and UK-based teams.
Experienced in executive support, calendar management, email coordination, process documentation, SLA monitoring, and cross-functional collaboration. Currently handling 70+ monthly escalations across enterprise SaaS platforms while mentoring tea-----------mbers and supporting operational efficiency initiatives.
Proficient in Jira, Google Workspace, Microsoft Office, JoinedUp, IQN, and Beeline. Known for strong problem-solving skills, attention to detail, and the ability to manage multiple priorities in fast-paced remote environments.
Seeking long-term opportunities as an Executive Assistant, Technical VA, Operations Support Specialist, or SaaS Support Professional where technical expertise and organizational skills can help businesses scale efficiently.
